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Overview
Backed by our team of experienced specialists, InMage is dedicated to delivering world-class support and committed to customer satisfaction,
InMage's team of highly skilled and responsive in-house technical support representatives and professional services engineers are available to assist you with your service requirements and your product and technical questions about the installation, operation and key features of InMage business continuity solutions.
InMage has a three tier support structure for its end customers:
Tier-1 Support
- Product Upgrades throughout the term of the contract
- Web, phone and email support
- Support for unlimited number of incidents
- 24/7 support
- Guaranteed response time of within 2 hours
Tier-2 Support
- Product Upgrades throughout the term of the contract
- Web, phone and email support
- Support for unlimited number of incidents
- Support hours 8am to 6pm PST
- Guaranteed response time of within 4 hours
Tier-3 Support
- Product Upgrades
- Ten free support incidents
- Per-incident charge after the first ten
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